Legal
Terms of Service
Terms governing access to the FOS ERP website, trial environments, and subscription services for manufacturing customers.
Factory Operating System · Pune, India
These Terms of Service ("Terms") apply between you ("Customer", "you") and Factory Operating System ERP ("FOS") when you access our website or use FOS software and related services.
1. Services
FOS provides cloud ERP software for manufacturing, implementation, training, and support as described in your order form or statement of work. Features may evolve; material reductions will be communicated per your agreement.
2. Accounts & access
You are responsible for credentials, user provisioning, and activity under your accounts. Notify us promptly of unauthorized access.
3. Customer data
You retain ownership of data entered into FOS. You grant FOS a limited license to host, process, and back up data solely to provide the services. Our Privacy Policy explains handling of personal data.
4. Acceptable use
- No reverse engineering, scraping, or interference with platform security.
- No unlawful content or use that violates third-party rights.
- Compliance with applicable export, tax, and manufacturing regulations in your jurisdiction.
5. Fees & payment
Subscription fees, implementation, and support are per your commercial agreement. Late payments may suspend access after notice. Taxes are your responsibility unless stated otherwise.
6. Confidentiality & IP
Each party protects the other's confidential information. FOS retains all rights in the platform; you receive a non-exclusive subscription license during the term.
7. Warranties & liability
Services are provided as agreed in your contract. To the extent permitted by law, indirect and consequential damages are excluded; aggregate liability is capped per your order form.
8. Termination
Either party may terminate per the agreement. Upon termination, you may export data within the agreed window; FOS will delete data per retention policy.
9. Governing law
These Terms are governed by the laws of India. Courts in Pune, Maharashtra have exclusive jurisdiction unless otherwise agreed in writing.
What services do FOS Terms of Service cover?
FOS Terms govern access to foserp.com, trial environments, and subscription services including cloud ERP software, implementation, training, and support for manufacturing customers. Features may evolve; material reductions are communicated per your commercial agreement or statement of work.
Who owns intellectual property in FOS ERP?
FOS retains all rights in the platform, software, documentation, and trademarks. Customers receive a non-exclusive subscription license during the paid term. You retain ownership of data entered into FOS. Each party protects the other's confidential information under the agreement.
What are acceptable use rules for FOS?
Customers may not reverse engineer, scrape, or interfere with platform security; upload unlawful content; or use FOS in ways that violate third-party rights. You must comply with applicable export, tax, and manufacturing regulations in your jurisdiction and maintain secure account credentials.
How are subscription fees and payment handled?
Subscription fees, implementation, and support charges follow your order form or statement of work. Late payments may suspend access after notice. Taxes are generally the customer's responsibility unless stated otherwise. Pricing is scoped per plant, modules, and users agreed at signing.
What happens to customer data after termination?
Upon termination, you may export data within the agreed window defined in your contract. FOS deletes retained data per the retention policy after that period. Finance and operations teams should plan exports before subscription end to preserve BOMs, transactions, and audit trails.
Is FOS liable for indirect business damages?
To the extent permitted by law, indirect and consequential damages are excluded under FOS Terms. Aggregate liability is capped per your order form. Services are provided as agreed in your contract. Specific warranties and remedies are defined in your commercial agreement.
Which country's laws govern FOS agreements?
FOS Terms are governed by the laws of India. Courts in Pune, Maharashtra have exclusive jurisdiction unless otherwise agreed in writing. Enterprise customers may negotiate alternate governing law or dispute resolution in their order form where mutually acceptable.
How are account credentials managed under FOS terms?
You are responsible for provisioning users, assigning roles, and all activity under your accounts. Notify FOS promptly of unauthorized access. Role-based access control and optional SSO help enterprises enforce least-privilege policies across planners, shop floor, and finance teams.
Can FOS change platform features over time?
FOS may evolve features, modules, and integrations to improve manufacturing workflows. Material reductions to contracted capabilities are communicated per your agreement. Release notes and partner communications highlight changes affecting MRP, production, quality, GST, or integrations you rely on.
How do I contact FOS for legal enquiries?
Email legal@fos-erp.com for questions about Terms of Service, data processing agreements, or contract interpretation. Privacy matters go to privacy@fos-erp.com; security questionnaires to security@fos-erp.com. Terms effective July 2026 apply to website and subscription use.